COMPANY POLICIES & LEGAL

Transparent guidelines governing our services and your rights.

Sections

1. Shipping, Insurance, and Liability

Effective Date: 1 Jan 2024

A. General Carrier Liability

Our standard liability for loss or damage to goods is limited to $50 USD or the cost of repair/replacement, whichever is less, unless additional insurance is purchased. This limit applies to all shipments where declared value protection is not selected.

B. Declared Value and Insurance

Customers have the option to declare a higher value for their shipments. This declared value is not insurance, but it increases the maximum liability limit. Full insurance coverage is available at a rate of 1% of the declared value (minimum premium applies) and must be requested prior to pickup.

C. Claims Process

All claims for loss or damage must be submitted in writing within 14 calendar days of the delivery date (or expected delivery date). Failure to meet this deadline will result in the denial of the claim. Required documentation includes the original invoice, packing list, and photos of the damage.

2. Prohibited & Restricted Items List

For safety, security, and compliance with international law, the following items are strictly prohibited for carriage:

  • Explosives, firearms, and ammunition.
  • Illegal narcotics and controlled substances.
  • Perishable items requiring temperature control outside of pre-approved Cold Chain agreements.
  • Cash, negotiable instruments, and un-mounted precious stones/metals.
  • Live animals (unless special permits and service agreements are in place).

*Note: It is the shipper's responsibility to ensure compliance with all origin, transit, and destination country laws. Failure to disclose prohibited goods may result in shipment seizure and fines.

3. Privacy Policy (Data Handling)

Your privacy is paramount. We comply with GDPR and similar global regulations.

A. Data Collection

We collect personal data (Name, Address, Email, Phone) necessary to execute shipping services and customs clearance. We also collect anonymized tracking data to improve site performance.

B. Data Usage

Personal data is used strictly for service fulfillment, billing, tracking updates, and regulatory compliance. We do not sell or rent your data to third parties for marketing purposes.

C. Data Sharing

Data is shared only with necessary third parties, including customs authorities, destination delivery agents, and affiliated carriers, to complete the delivery cycle.

4. General Terms & Conditions

The fundamental agreement between our company and the customer.

A. Service Acceptance

By booking a shipment, the Shipper accepts these terms and conditions on behalf of themselves and any interested party in the shipment.

B. Right to Inspect

We reserve the right to open and inspect any shipment without notice for safety, security, customs, or other regulatory reasons.

C. Governing Law

These terms are governed by the laws of [Your Jurisdiction/State], and the customer submits to the non-exclusive jurisdiction of the courts located therein.

5. Policy Updates

Last Updated: 1 January 2024

We may update these policies from time to time. We encourage users to review this page periodically for any changes. Continued use of our services after any policy modification constitutes acceptance of those changes.